Return & Refund Policy

We want you to have a smooth and hassle-free shopping experience. 

please read our return, replacement & refund policy carefully.

1. Return Eligibility:

You can request a return within 2–5 days of delivery if:

•Product received is damaged or broken
•Wrong item delivered
•Product is defective
•Product is not as described

Returns will NOT be accepted for:

•Opened or used grocery items, beverages, pods
Edible items
•Personalized or custom-made items
•Products damaged due to customer misuse
•Electronics where the seal is broken

2. Return Shipping Charges:

Return is treated as a separate shipment.

•If we made the mistake (wrong/damaged product):
→ Return shipping is FREE (paid by us)

If customer wants to return due to:

•Wrong selection
•Change of mind

Doesn’t like the product
→ Return shipping charges will be deducted from the refund amount

3. Return Process:

1. Customer submits return request

2. We verify the issue with photo/video proof

3. Return pickup is arranged

4. Returned item is inspected at our warehouse

5. Refund or replacement is processed within 3–7 working days

4. Refund Method:

Refunds will be issued through:

Store credit
or
Bank / UPI transfer

Note: Forward shipping charges are non-refundable.

5. Replacement Policy:

Replacement is offered when:
•Product is delivered damage
•Wrong product received

•If the same product is not in stock,
→ We will process a full refund

6. Non-Returnable Items:

•For hygiene and safety reasons, the following cannot be returned:

•Groceries (Chips, chocolates, dry fruits, etc.)
•Beverages
•Pods
•Edible items
•Used décor items
•Electronics with broken seal
•Customized or handmade resin items

7. Conditions for Successful Return:

To qualify for a refund:

•Product must be in original packaging
•All parts/accessories included

Item must not be used or damaged by the customer

 

If you need any help with return or refund, contact our support team.